About the role
Love luxury hospitality? Fascinated by cutting-edge AI? Why choose when you can do both? We are looking for upbeat, polished service pros with shining personalities to help us build the next generation of client experience. As an
AI Concierge Representative, you’ll be the human expert embedded inside our AI agent ecosystem, serving as both a luxury service pro and the platform's ultimate quality backbone. You’ll handle high-value requests, guide AI behaviors, and bring real-world warmth to tech-powered support!
What You’ll DoHigh-Touch Client Care & Escalations
Handle High-Stakes InteractionsJump in directly on phone and chat for complex, high-value, or sensitive client requests.
Bridge AI & Luxury StandardsDeliver top-tier travel, dining, events, and lifestyle support while keeping service standards sky-high.
Manage EscalationsUse smart triage logic to step in with expert human override whenever AI output falls short.
Speak Plain LanguageTranslate AI platform behaviors and service outcomes into warm, clear updates for clients and teams.
AI Coaching & Platform SME
Grade & TrainReview interaction logs and transcripts to give structured, actionable feedback on AI performance.
Set the Gold StandardAct as the calibration benchmark for AI accuracy, tone, and overall quality.
Improve the UXTest platform features, spot failure modes, and give hands-on feedback to make the tool better every day.
Annotate DataTag and label real transcripts to train continuous, next-gen AI models.
What You Bring
Experience1–2+ years in concierge, luxury hospitality, lifestyle management, white-glove care, consultative support, or omnichannel client service.
CommunicationHigh-touch phone or chat experience with exceptional tone and adaptability.
Tech AgilityFast learner who can seamlessly multitask—servicing clients while evaluating AI outputs and logging records.
Analytical EyeSharp detail orientation to catch subtle tone misalignments, factual errors, or ambiguous AI responses.